Our Story
Background: In 1978, Billy Philips returned to his hometown of Wilmington, NC, after working on oil rigs overseas for ten years. Inspired by the European swimming pools, he and his wife, Dorothy (known as "Dot"), decided to venture into the pool business.
Small Beginnings: Initially, their business mainly focused on vinyl liner pools. They started small but had a vision to serve Wilmington and the surrounding areas.
Passing of the Torch: In 2014, Billy passed away, leaving the business to his wife and his son, Christian Philips. Christian took over the construction side of the business and made several key changes.
Modernization and Expansion: Pool Specialist expanded its offerings and embraced the latest technologies and trends in the industry. They started offering major renovations and new concrete pool installations, diversifying their services.
"Mom and Pop"Feel: Despite the growth and evolution of their business, Pool Specialist has maintained a "mom and pop" atmosphere. Dot remains an integral part of the business, and is the go-to expert in pool chemistry and technology. She can always be found at the shop, usually accompanied by one of her grandchildren, or her granddog. She is always available to troubleshoot problems and has over 40 years of experience in the industry.
Customer-Focused Approach: Christian and Dot value their clients and build lasting relationships with them. Christian, who has 20 years of experience in the industry, is known for his hands-on approach, being present at every job site, and taking pride in his craft. His dedication to his customers and his willingness to listen to their ideas and concerns sets him apart in the industry.
Recognition: Since 2019, the mother and son team has received numerous accolades. They were voted Wilmington's Best Pool Company three times by Wilmington Magazine. Their success is attributed to their experience, dedication, and their ability to connect with their customers.